Customer Technical Support Specialist - ONSITE
About The Position
The Customer Technical Support Specialist drives efficiency and productivity within the field service organization while delivering a positive customer experience. The position is part of the Customer Technical Support Team and is fully onsite at the facility in Indianapolis, Indiana. It serves as a key entry point for technical phone assistance, assessing customer needs and identifying cost-effective solutions. The specialist distinguishes among hardware, software, application, and customer-training issues to provide a phone-fixable solution or dispatch the task to an appropriate resource.
Requirements
- Associate’s degree in Electronics or Biomedical and at least 1 year of experience in a laboratory environment or in biomedical or medical instrument operation.
- At least 2 years of customer service experience.
- At least 2 years of remote troubleshooting experience.
Nice To Haves
- Knowledge of Oracle/Service Max or a similar SMS.
Responsibilities
- Provide technical phone assistance as a key entry point for customers.
- Respond to customer calls, assess customer requirements, and determine cost-effective solutions.
- Identify whether issues concern hardware, software, applications, or customer training.
- Resolve issues by phone when possible or dispatch tasks to the appropriate resource.
Benefits
- Paid time off
- Medical, dental, and vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
