Onsite Warehouse Support Specialist

ShipBob•Riverside, CA

7d•Onsite

About The Position

The Onsite Warehouse Support Specialist monitors and completes inventory-control activities for ShipBob merchants at a partner fulfillment center. As ShipBob’s sole representative onsite, this person works directly with partner leadership and associates to address merchant concerns and requests, support a positive merchant experience, and help develop scalable operations. The role reports to the OSS Area Manager, who also serves as its backup. The role includes inventory checks, discrepancy investigations, merchant-request handling, operational communication, and weekly performance reporting. It also requires compliance with food-safety and other applicable policies and procedures, including handling and storing products safely, maintaining accurate records for traceability, reporting product-condition concerns, and supporting continuous improvement. The position is located at 21807 Authority Way, Riverside, CA 92508. ShipBob describes its culture as fast-paced, results-driven, collaborative, and focused on ownership and continuous learning. The targeted base salary is $50,000, with potential eligibility for the Company’s discretionary bonus plan under its plans and policies.

Requirements

At least 2 years of experience with ICQA processes in a 3PL or warehousing environment.
Proficiency with Warehouse Management System software.
Ability to work independently without direct onsite supervision.
Effective written and verbal communication and reading-comprehension skills.
Strong time-management and prioritization skills.
Excellent attention to detail.
Strong interpersonal skills and the ability to maintain a professional demeanor and build rapport with team members.
Comfort working in a fast-paced and highly adaptive environment.
Ability to lift 50 lbs. without health limitations.
Ability to stand and walk continuously during an 8–10-hour shift or longer, based on business needs.
Ability to bend, stoop, reach above, and push or pull frequently.

Nice To Haves

Bilingual English and Mandarin skills are preferred.
Experience using an RF scanner is preferred.
Experience communicating directly with customers or vendors is preferred.

Responsibilities

Run daily cycle counts and inventory-control processes according to written SOPs, using partner resources.
Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and onsite Operations Manager.
Perform physical location checks and reconcile inventory variances within a 24-hour SLA.
Determine the root cause of inventory adjustments and lead corrective efforts.
Perform audits or other actions requested by merchants at the site.
Respond to and resolve merchant-facing inventory requests through the ticketing system within a 2-hour SLA.
Raise concerns about inventory practices and help identify opportunities to improve day-to-day processes.
Communicate merchant updates and important operational information to the OSS Area Manager.
Present weekly performance reports during business reviews with partner fulfillment-center leaders.
Follow food-safety and compliance policies and regulations; ensure products are handled, stored, and distributed to maintain safety, quality, and legality.
Follow SOPs, report product-condition or integrity concerns, maintain accurate records supporting traceability, and contribute to continuous improvement and product-safety awareness.
Perform other duties and responsibilities as necessary.