Onsite Recruiter

Teleperformance•Brownsville, TX

13d•Onsite

About The Position

The Onsite Recruiter supports recruiting for contact center employees, including reviewing applications, building relationships with recruiting resources, screening and interviewing candidates, conducting pre-employment checks, and maintaining accurate hiring records. The role represents TP professionally to candidates and helps communicate employment offers and orientation information to new employees. The position is based within commuting distance of TP’s Brownsville, Texas office and requires bilingual English/Spanish skills. The posting also describes a purpose of developing, implementing, assessing, and improving day-to-day inbound call center operations to meet client needs and requirements according to policies and procedures. The recruiter may assist with other functions as required by the supervisor and is expected to thrive in a fast-paced, high-energy, change-oriented team environment.

Requirements

At least 2 years of recruiting and interviewing experience in a high-volume setting.
Live within commuting distance of the Brownsville, Texas office.
Bilingual English/Spanish.
Excellent customer service skills and ability to build rapport with employees, management, and vendors.
Excellent verbal and written communication skills.
Ability to learn quickly and solve problems quickly.
Ability to multitask.
Proficiency in Microsoft Office Suite.
Excellent attendance history.
Must pass background and drug tests.

Nice To Haves

3 years of recruiting and interviewing experience in a high-volume setting preferred.
Previous call center experience preferred.
Ability to think innovatively about recruiting and the overall employee experience.
Process excellence, collaboration, communication, emotional intelligence, open-mindedness, critical thinking, solution orientation, entrepreneurship, AI proficiency, and data literacy.

Responsibilities

Review and monitor employment applications for contact center employees.
Maintain relationships with appropriate recruiting resources.
Represent TP professionally and accurately to candidates.
Pre-screen applicants and schedule and conduct interviews.
Conduct pre-employment testing, reference checks, and background checks.
Review and audit new-hire paperwork for completion and accuracy.
Communicate employment offers and orientation information to new employees.
Maintain recruiting reports and data, such as interview-to-hire ratios and resource data.
Assist with other functions as required by the supervisor.
Develop, implement, assess, and improve day-to-day inbound call center operations to meet client needs and requirements according to policies and procedures.
Work collaboratively in a fast-paced, high-energy, change-oriented environment.