Onsite IT Supervisor

Qualfon•Carrollton, TX

6d•Onsite

About The Position

The End User Computing Supervisor leads and supports the daily operations of the End User Computing team. The role oversees team performance, scheduling, goals and objectives, customer and internal device inventory, peripherals, and service delivery expectations. The Supervisor is a key point of contact for customer relationship management and works with internal stakeholders to provide end users with reliable, timely, and professional technology support. The position requires onsite presence at the facility in Carrollton, Texas.

Requirements

Demonstrated experience leading, supervising, or coordinating a technical support or end user computing team.
Strong customer service, communication, and relationship management skills.
Strong working knowledge of Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint.
Familiarity with Microsoft Intune or similar endpoint/device management platforms.
Working knowledge of Active Directory, user account support, group membership basics, and access troubleshooting.
Understanding of desktop hardware, laptops, peripherals, printers, and common end user technology support needs.
Basic understanding of networking fundamentals, including connectivity, IP addressing concepts, Wi-Fi, VPN, and troubleshooting methods.
Ability to manage competing priorities, track follow-up items, and drive issues to closure.
Ability to document procedures, maintain accurate inventory records, and support process improvement initiatives.
Professional judgment, accountability, and ability to communicate effectively with technical and non-technical audiences.

Nice To Haves

Associate’s or bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; helpful but not required.
Experience supporting endpoint management, device deployment, onboarding, or technology asset lifecycle processes.
Experience in a service desk, desktop support, field support, or enterprise IT operations environment.
Experience developing team schedules, service metrics, process documentation, or standard operating procedures.
Relevant certifications such as Microsoft 365, Microsoft Intune, CompTIA A+, Network+, or similar credentials.

Responsibilities

Supervise, coach, and support a team delivering end user computing services, desktop support, device readiness, and customer-facing technical assistance.
Establish, communicate, and monitor team goals, objectives, priorities, and performance expectations.
Coordinate team schedules to provide appropriate coverage, responsiveness, and alignment with business needs.
Manage customer and internal inventory of laptops, desktops, peripherals, accessories, and related equipment.
Support hardware lifecycle activities, including deployment, tracking, return, replacement, and reuse of end user technology assets.
Maintain customer relationships through professional communication, clear expectations, and timely follow-up on service needs.
Serve as an escalation point for end user support issues and help remove barriers to resolution.
Promote consistent processes, documentation, and accountability across the End User Computing team.
Partner with IT leadership, procurement, operations, and customer stakeholders on onboarding, equipment planning, and ongoing technology needs.
Ensure the team follows company policies, security standards, asset management processes, and service quality expectations.
Maintain team schedules and coverage to meet business and customer needs.
Keep device and peripheral inventory records accurate, current, and actionable.
Resolve or appropriately escalate support issues with a focus on service quality and end user satisfaction.
Clearly communicate team goals, objectives, and process expectations and ensure they are consistently followed.