Onsite Supervisor

Avantor•Boston, MA

6d•Onsite

About The Position

The Onsite Supervisor reports to the Territory Area Manager and works closely with Avantor Advanced Laboratory Services professionals to deliver customized, mission-based laboratory work and research protocols. The role leads day-to-day site operations in a cGMP environment, serving as a key contact for client lab management, site leadership, vendors, and internal partners. The position is based in Boston, Massachusetts and follows a Monday–Friday first shift schedule. The stated salary range is $80,000–$85,000 annually, with eligibility for up to a 5% annual bonus. The supervisor leads operational delivery, workforce planning, continuous improvement, performance management, vendor coordination, client relationships, safety, quality, compliance, and administrative reporting. The role also supports client audits and regulatory inspections, partners with Quality, Compliance, HR, Operations, Procurement, and client safety teams, and contributes operational input to business proposals and site expansion activities. The work is typically performed in a customer or office environment with adequate lighting and ventilation and a normal range of temperature and noise. The role may involve visits to customer laboratories and warehouses. It requires extended periods of sitting and computer use, as well as talking, hearing, standing, and walking. Occasional lifting, carrying, pushing, or pulling of up to 25 pounds (12 kg) may be required.

Requirements

High school diploma or equivalent required.
5–7 years of experience in laboratory services, warehouse, logistics, or inventory management operations.
Experience working within a cGMP supply chain environment and/or with GMP regulations required.
2–3 years of formal supervisory experience with direct reports and full performance management responsibility.
Documented experience leading operational improvement initiatives.
Experience in a client-embedded services or regulated facility environment.
Proficiency with inventory management systems such as SAP, Workday, LIMS, Oracle, or equivalent, including reporting and analytics modules.
Intermediate Excel skills, including pivot tables, lookup functions, and basic data analysis.
Ability to analyze operational data and communicate findings to non-technical audiences.
Working knowledge of continuous-improvement methodologies such as Lean and Six Sigma.

Nice To Haves

Higher education degree in supply chain, business, or life sciences.

Responsibilities

Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, exception management, and daily warehouse operations in a cGMP environment.
Set and communicate daily, weekly, and monthly operational goals aligned with site and account plans.
Monitor operational dashboards and proactively reallocate resources to maintain service levels.
Lead daily team huddles and weekly operations reviews with team members and client contacts.
Serve as the escalation contact for operational issues during assigned shifts and on-call periods; coordinate responses to high-priority customer requests.
Identify workflow improvements, pilot changes within authority, document successful improvements, and recommend broader enhancements with supporting data and business cases.
Lead or participate in site continuous-improvement projects, partner with peer supervisors to standardize practices, and report improvement outcomes.
Analyze service-level reports, cycle-count variances, and customer feedback to identify trends and root causes; implement solutions and escalate issues with proposed corrective actions.
Partner with Quality and Compliance teams on CAPA activities and facilitate structured problem-solving sessions.
Conduct performance reviews, goal-setting, and development conversations for direct reports; identify and develop high-potential associates and maintain an advancement pipeline.
Design team development activities, including cross-training and skill-building; support hiring and interviews for associate, specialist, and peer supervisor roles.
Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline; recognize and nominate team members for awards and advancement.
Serve as the site contact for key vendors and third-party logistics partners; coordinate inbound deliveries, resolve shipment exceptions, and manage vendor issues within scope.
Participate in vendor performance reviews and ensure vendor activities follow client access, safety, and quality protocols.
Manage day-to-day client relationships, lead operational reviews, respond to feedback and service requests within defined SLAs, and support account business reviews.
Participate in client audits and regulatory inspections as the site operational lead.
Own site-level safety performance for the team, lead incident investigations and CAPA implementation, conduct documented safety walk-throughs, and work with client safety teams on joint audits.
Ensure team training certifications are current, promote hazard identification and near-miss reporting, and participate in internal and client quality and compliance reviews.
Partner with the Operations Manager on workforce planning, headcount forecasting, and schedule design; review and approve timecards, overtime, and PTO within approved budget parameters.
Monitor labor hours, overtime, and productivity; flag variances and recommend actions; support site budget inputs and account financial reviews; manage delegated discretionary spending.
Prepare weekly and monthly operational reports; maintain personnel, training, and performance records; document and maintain SOPs, work instructions, and training materials.
Provide operational input for new business proposals and site expansion activities as requested.