Onsite Supervisor

Avantor•Boston, MA

1d•$67,500 - $108,675•Onsite

About The Position

The Onsite Supervisor reports to the Territory Area Manager and works closely with Avantor’s Advanced Laboratory Services professionals to deliver customized, mission-based laboratory work and research protocols for customers. The role owns day-to-day operational delivery for an assigned site or functional scope, including warehouse operations in a cGMP environment, and serves as a key point of contact for client stakeholders, vendors, and the team. The position is based in Boston, Massachusetts, and is scheduled Monday through Friday on the first shift. Avantor’s Advanced Laboratory Services team supports more than 500 customers across biopharma, pharmaceutical, educational, industrial, and high-tech industries with flexible solutions and end-to-end laboratory operations support. The supervisor leads site operations, continuous improvement, operational analysis, talent development, vendor coordination, client relationships, safety and compliance, workforce planning, and reporting. The listed salary range is $80,000–$85,000 annually, with eligibility for up to a 5% annual bonus. A separate pay transparency section lists an expected pre-tax range of $67,500–$108,675; actual pay may vary based on relevant factors such as experience and geographic location.

Requirements

High school diploma or equivalent.
5–7 years of experience in laboratory services, warehouse, logistics, or inventory management operations.
Experience in a cGMP supply chain environment and/or with GMP regulations.
2–3 years of formal supervisory experience with direct reports and full performance management responsibility.
Documented experience leading operational improvement initiatives.
Experience in a client-embedded services or regulated facility environment.
Proficiency with inventory management systems such as SAP, Workday, LIMS, Oracle, or equivalent, including reporting and analytics modules.
Intermediate Excel skills, including pivot tables, lookup functions, and basic data analysis.
Ability to analyze operational data and communicate findings to non-technical audiences.
Working knowledge of continuous improvement methodologies such as Lean and Six Sigma.

Nice To Haves

Higher education degree in supply chain, business, or life sciences.

Responsibilities

Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, exception management, and daily warehouse operations in a cGMP environment.
Set and communicate daily, weekly, and monthly operational goals aligned with site and account-level plans.
Monitor operational dashboards and proactively reallocate resources to maintain service levels.
Lead daily team huddles and weekly operational reviews with team members and client contacts.
Serve as the escalation point for operational issues during assigned shifts and on-call periods, and coordinate responses to high-priority customer requests.
Identify, design, pilot, document, and institutionalize workflow improvements; recommend broader enhancements with supporting data and business cases.
Lead or participate in site-level continuous improvement projects and collaborate with peer supervisors to standardize effective practices.
Track and report improvement outcomes relating to productivity, quality, and client satisfaction.
Analyze service-level reports, cycle count variances, customer feedback, and other operational data to identify trends and root causes.
Develop practical solutions for operational issues, escalate matters requiring broader intervention with root-cause analysis and proposed corrective actions, and partner with Quality and Compliance on CAPA activities.
Facilitate structured problem-solving sessions using methods such as 5-Why and Fishbone.
Conduct performance reviews, goal setting, and development conversations for direct reports; identify high-potential associates and support their development.
Design and deliver team development activities, including cross-training and skill-building; support hiring and interview activities.
Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline; recognize strong performance and nominate team members for awards or advancement.
Serve as the site-level contact for key vendors and third-party logistics partners; coordinate inbound deliveries, resolve shipment exceptions, and manage vendor performance issues.
Participate in vendor performance reviews and ensure vendor activities comply with client access, safety, and quality protocols.
Serve as a primary day-to-day relationship holder with client laboratory management and site leadership; lead operational reviews and present service performance and improvement initiatives.
Capture, log, and respond to client feedback, service requests, and complaints within defined SLAs; support account-level business reviews and participate in client audits and regulatory inspections.
Own site-level safety performance for the assigned team, investigate incidents, implement CAPAs, conduct safety walk-throughs, and partner with client safety teams on audits.
Ensure team training certifications are current, lead hazard identification and near-miss reporting, and participate in internal quality audits and client compliance reviews.
Partner with the Operations Manager on workforce planning, headcount forecasting, and schedule design; review and approve timecards, overtime, and PTO requests within budget parameters.
Monitor labor hours, overtime trends, and productivity metrics; flag variances and recommend actions.
Support site operating budget inputs and account-level financial reviews, and manage small discretionary spending within delegated authority.
Compile weekly and monthly site operational reports for internal and client leadership.
Maintain personnel, training, and performance records in coordination with HR; document and maintain site SOPs, work instructions, and training materials.
Provide operational input for new business proposals and site expansion activities as requested.