Onsite EAP Counselor - Per Diem - Santa Clara, CA

UnitedHealth Group•Santa Clara, CA

1d•$29 - $52•Onsite

About The Position

The Onsite EAP Counselor is a per diem, non-exempt position providing onsite employee assistance services to a dedicated customer or customers across Optum’s book of business. The role includes assessments and referrals, management consultations, training, and critical incident response. The counselor may also consult with HR, program managers, and supervisors about workplace and organizational issues. This position is for 8 hours per week, with hours guaranteed, and is based in Santa Clara, California. The counselor provides solution-focused consultations, helps clients identify goals and action plans, and connects members with appropriate behavioral health, substance use, Worklife, and community-based resources. The position also supports referrals for ongoing counseling, limited aftercare monitoring, manager consultations, crisis intervention, and onsite training. The counselor documents contacts in the applicable clinical case management systems, follows confidentiality, HIPAA, licensing, and other regulatory requirements, and participates in team and customer meetings. The role requires a master’s or doctoral degree in a recognized behavioral health discipline, a current unrestricted independent-practice-level license, at least three years of behavioral health experience, and the ability to work onsite as needed. The hourly pay range is $29.00 to $52.00, based on full-time employment and factors including location, education, experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

Master’s or doctoral degree in a recognized behavioral health discipline.
Current, unrestricted license at the independent practice level.
At least 3 years of experience in a behavioral health setting.
Ability to work onsite as needed.

Nice To Haves

CEAP.
EAP experience.
Experience in managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues.
Training in EAP, workplace, and organizational dynamics.
Proficiency with all MS Office applications.
Strong written and verbal communication skills.
Strong interpersonal skills and the ability to work effectively with different levels of management and personnel.
Strong organizational skills and the ability to manage stressful situations and multiple competing priorities.

Responsibilities

Conduct solution-focused consultations to help clients define goals, plan actions, and gain insight.
Assess members and refer them to appropriate programs and services, including Worklife, behavioral health, substance use or chemical dependency, and community-based resources.
Assist with referrals for members who need ongoing or additional counseling services.
Provide limited aftercare monitoring by following up with employees and/or providers regarding employee safety and continuation of treatment.
Provide manager consultations on work-related issues, including performance management, workplace trauma, organizational change, employee crisis intervention, coaching, and Worklife issues.
Provide crisis intervention and management support in response to critical incidents.
Conduct onsite training for managers and employees, such as wellness seminars, health fairs, and lunch-and-learn sessions.
Participate in monthly one-on-ones, team meetings, and other customer meetings as required.
Use a UHG computer to accurately and thoroughly document member contacts and cases in the appropriate clinical case management systems within departmental time frames.
Follow internal ethical and regulatory privacy policies, including HIPAA; maintain the confidentiality of members’ private health information; and follow state and federal licensing practices.
Complete other projects as assigned by the manager.