EAP Counselor, Federal-Onsite/Hybrid - Los Angeles, CA
About The Position
Provides direct support to organizations and employees through assessment, consultation, education, and triage. Uses knowledge of federal regulations to help organizations appropriately address employee concerns and problems, and provides consultation on personal and workplace issues. Applies clinical expertise to support employees experiencing diminished performance and help restore healthy functioning. The role includes critical incident response, EAP assessment and short-term counseling, EAP orientations, customer webinars, and health and wellness training. The counselor manages a caseload, completes timely case documentation, provides information and referrals to appropriate care levels and community resources, and contributes to client and organizational performance and continuous improvement. The position also involves collaboration and training with colleagues, ongoing professional development, and adherence to contract requirements, team procedures, and company policies. Additional duties may be assigned.
Requirements
- At least 5 years of clinical experience after receiving a graduate degree.
- Clinical training must include instruction in chemical dependency, mental health, and brief therapy.
- Understand workplace issues, business operations, and employee-employer relationships.
- Ability to acquire an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace requirements.
- Ability to provide accurate client assessments, including assessment of risk, substance abuse and dependency, and job performance issues, and refer clients to an appropriate level of care.
- Competence in crisis intervention.
- Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
- Strong customer service skills.
- Excellent training and listening skills.
- Ability to interact effectively at all levels within the company and with external customers.
- Ability to adjust to new situations and changing priorities.
- Comfort with ambiguity and stress while handling varied assignments.
- Positive, achievement-oriented attitude and consistency in accomplishing objectives.
- Master's degree in Behavioral Health.
- Current independent behavioral health clinician licensure meeting state, commonwealth, or customer-specific requirements; listed licenses include LCSW-C, LCSW, LMHC, LPCC, and LPC.
Nice To Haves
- CEAP (Certified Employee Assistance Professional) certification.
Responsibilities
- Provide assessment, consultation, education, and triage services to organizations and employees.
- Consult with employees and organizations about personal problems and workplace or management concerns.
- Apply clinical expertise to help employees with diminished performance return to healthy functioning.
- Conduct critical incident response, EAP assessments and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
- Manage a caseload and complete timely case documentation in accordance with quality and performance expectations.
- Provide information and referrals to appropriate levels of care and community resources.
- Participate in activities that improve business-unit or client performance, excellence, and culture.
- Identify operational challenges and inefficiencies and recommend continuous improvement plans.
- Present issues clearly and persuasively, verbally and in writing.
- Build effective working relationships with colleagues, support team members, and participate in team activities and trainings.
- Maintain and develop skills and techniques to better serve members and support business and operational goals.
- Adhere to contract requirements, team standard operating procedures, and company policy.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, including health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.
- May be eligible for short-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
