EAP Counselor, Federal-Onsite/Hybrid in Los Angeles

Magellan Health • Los Angeles, CA

5d

About The Position

Provides direct support to organizations and employees through assessment, consultation, education, and triage services. Applies knowledge of federal regulations to help organizations appropriately address employee concerns and problems. Consults with employees and organizations on workplace and work-related issues, and provides clinical expertise to help restore employees with diminished performance to healthy functioning.

Provides employee and management consultation regarding personal problems and workplace or management concerns. Conducts critical incident response, EAP assessments and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings. Manages a caseload and completes timely case documentation in accordance with quality and performance expectations. Provides information and referrals to appropriate levels of care and community resources.

Participates in activities that support client and business performance, excellence, and culture. Identifies operational challenges and inefficiencies and recommends continuous improvement plans. Communicates issues clearly and persuasively, develops effective working relationships, supports team activities and training, and maintains the skills and techniques needed to serve members and support business goals. Adheres to contract requirements, team procedures, and company policies. Additional duties may be assigned.

Requirements

• At least 5 years of clinical experience after receiving a graduate degree.
• Clinical training that includes chemical dependency, mental health, and brief therapy.
• Understanding of workplace issues, business operations, and employee/employer relationships.
• Ability to acquire an understanding of EEO rules, ADA in the workplace, FMLA, and Drug-Free Workplace requirements.
• Ability to provide accurate client assessments, including assessment of risk, substance abuse and dependency, and job performance issues, and to refer clients to an appropriate level of care.
• Competence in crisis intervention.
• Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to interact effectively with people at all levels within the company and with external customers.
• Ability to adjust to new situations and changing priorities.
• Comfort handling ambiguity, stress, and a variety of assignments.
• Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.
• Master's degree in Behavioral Health.
• Current independent behavioral health clinician licensure meeting state, commonwealth, or customer-specific requirements; listed licenses include LCSW-C, LCSW, LMHC, LPCC, or LPC.

Nice To Haves

• Certified Employee Assistance Professional (CEAP).

Responsibilities

• Provide assessment, consultation, education, and triage services to organizations and employees.
• Apply knowledge of federal regulations to assist organizations with employee concerns and problems.
• Consult with employees and organizations about workplace and work-related issues.
• Provide clinical expertise to help employees with diminished performance return to healthy functioning.
• Provide employee and management consultation on personal problems and workplace or management concerns.
• Conduct critical incident response, EAP assessments, short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
• Manage a caseload and complete timely case documentation in accordance with quality and performance expectations.
• Provide information and referrals to appropriate levels of care and community resources.
• Participate in activities that support business unit and client performance, excellence, and culture.
• Identify operational challenges and inefficiencies and recommend continuous improvement plans.
• Present issues clearly and persuasively, verbally and in writing.
• Develop effective working relationships across organizational lines and support peers and team activities, including training.
• Maintain professional skills and techniques to serve members and support business and operational goals.
• Adhere to contract requirements, team standard operating procedures, company policies, and applicable security, legal, regulatory, and contractual requirements.

Benefits

• Comprehensive benefits package, including health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.
• May be eligible for short-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level