EAP Counselor, Federal-Onsite/Hybrid in Los Angeles
About The Position
The EAP Counselor provides direct support to organizations and employees through assessment, consultation, education, and triage. The role applies knowledge of federal regulations to help organizations appropriately address employee concerns and problems, and provides clinical expertise to support employees experiencing diminished work performance and restore healthy functioning. The counselor provides employee and management consultation on personal and workplace issues; conducts EAP assessments and short-term counseling, critical incident response, orientations, customer webinars, and health and wellness trainings; and provides information and referrals to appropriate levels of care and community resources. The role manages a caseload and completes timely case documentation while meeting quality and performance expectations. The counselor contributes to team and client performance, identifies operational challenges and recommends continuous improvements, communicates issues clearly and persuasively, and develops effective working relationships across the organization. The position requires ongoing professional development and compliance with contract requirements, team procedures, company policies, and applicable security, legal, regulatory, and contractual responsibilities. Other duties may be assigned.
Requirements
- At least 5 years of clinical experience after receiving a graduate degree.
- Clinical training that includes chemical dependency, mental health, and brief therapy.
- Understanding of workplace issues, how businesses function, and employee/employer relationships.
- Ability to acquire an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
- Ability to provide accurate client assessments, including risk, substance abuse and dependency, and job performance issues, and refer clients to the appropriate level of care.
- Competence in crisis intervention.
- Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
- Strong customer service skills.
- Excellent training and listening skills.
- Ability to interact effectively at all levels within the company and with external customers.
- Ability to adjust to new situations and changing priorities.
- Comfort handling ambiguity and stress while managing varied assignments.
- Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.
- Master's degree in Behavioral Health.
- Current independent behavioral health clinician licensure meeting state, commonwealth, or customer-specific requirements; listed credentials include LCSW-C, LCSW, LMHC, LPCC, and LPC.
Nice To Haves
- CEAP (Certified Employee Assistance Professional) certification.
Responsibilities
- Provide assessment, consultation, education, and triage services to organizations and employees.
- Consult with employees and organizations about personal problems and workplace or management concerns.
- Conduct critical incident response, EAP assessment and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
- Manage a caseload and complete timely case documentation in accordance with quality and performance expectations.
- Provide information and referrals to appropriate levels of care and community resources.
- Participate in activities that improve business unit and client performance, excellence, and culture.
- Identify operational challenges or inefficiencies and recommend continuous improvement plans.
- Present issues clearly and persuasively, verbally and in writing.
- Build effective working relationships across organizational lines and support team activities, including trainings.
- Maintain and develop the skills and techniques needed to serve members and support business and operational goals.
- Adhere to contract requirements, team standard operating procedures, company policies, and applicable security, legal, regulatory, and contractual requirements.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package covering health, life, voluntary, and other benefits and perks for physical, mental, emotional, and financial wellbeing.
- May be eligible for short-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
