EAP Consultant, Federal - Onsite/Hybrid in Los Angeles, CA.

Magellan Health•Los Angeles, CA

6d•Hybrid

About The Position

Provides direct support to organizations and their employees through assessment, consultation, education, and triage services. Applies knowledge of federal regulations to assist organizations in handling employee concerns and problems. Consults with employees and organizations on workplace and work-based issues, and provides clinical expertise to help restore employees with diminished performance to healthy functioning. The role includes employee and management consultation regarding personal problems and workplace or management concerns; critical incident response; EAP assessment and short-term counseling; EAP orientations; customer webinars; and health and wellness trainings. The consultant manages a caseload and completes timely case documentation to meet quality, qualitative, and quantitative performance expectations. The role also provides information and referrals to appropriate levels of care and community resources. The consultant participates in activities that support client and business performance, excellence, and culture; identifies operational challenges and inefficiencies and recommends continuous improvement plans; communicates issues clearly and persuasively; builds effective working relationships; supports team activities and training; and maintains current professional skills. The role adheres to contract requirements, team procedures, and company policies, and may include other duties as assigned. This position is onsite/hybrid in Los Angeles, California. The anticipated base salary range is $70,715 to $113,145; actual pay may vary based on location and job-related factors. The position may be eligible for short-term incentives and a comprehensive benefits package.

Requirements

Minimum of 5 years of clinical experience after receiving the graduate degree.
Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
Master's degree in Behavioral Health required.
Current independent behavioral health clinician licensure meeting applicable state, commonwealth, or customer-specific requirements; listed licenses include LCSW-C, LCSW, LMHC, LPCC, and LPC.
Understand workplace issues, business functions, and employee/employer relationships.
Be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
Ability to provide accurate client assessments, including assessment of risk, substance abuse and dependency, and job performance issues, and refer clients to an appropriate level of care.
Competence in crisis intervention.
Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
Strong customer service skills.
Excellent training and listening skills.
Ability to interact effectively at all levels within the company and with external customers.
Ability to adjust to new situations and changing priorities.
Comfort with ambiguity and stress while handling a variety of assignments.
Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.

Nice To Haves

CEAP (Certified Employee Assistance Professional) certification.

Responsibilities

Provide assessment, consultation, education, and triage services to organizations and employees.
Use knowledge of federal regulations to support organizations in appropriately handling employee concerns and problems.
Consult with employees and organizations about workplace and work-based issues.
Provide clinical expertise to help employees with diminished performance return to healthy functioning.
Provide employee and management consultation regarding personal problems and workplace or management problems and concerns.
Conduct critical incident response, EAP assessments, short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
Manage a caseload and complete timely case documentation in accordance with quality and performance expectations.
Provide information and referrals to appropriate levels of care and community resources.
Participate in activities that support SBU and client performance, excellence, and culture.
Identify operational challenges or inefficiencies and recommend continuous improvement plans.
Present issues clearly, concisely, and persuasively in verbal and written communications.
Develop effective working relationships across organizational lines and support peers and team activities, including trainings.
Maintain and develop skills and techniques to better serve members and support business and operational goals.
Adhere to contract requirements, team standard operating procedures, company policies, and applicable security, legal, regulatory, and contractual requirements.
Perform other duties as assigned.