EAP Consultant, Federal - Onsite/Hybrid in Los Angeles, CA.

Magellan Health • Los Angeles, CA

6d • $70,715 - $113,145 • Hybrid

About The Position

Provides direct support to organizations and their employees through assessment, consultation, education, and triage. Applies knowledge of federal regulations to help organizations appropriately handle employee concerns and problems. Consults with employees and organizations about workplace and work-based issues and provides clinical expertise to help employees with diminished performance return to healthy functioning.

The position includes employee and management consultation regarding personal problems and workplace or management concerns; critical incident response; EAP assessment and short-term counseling; EAP orientations; customer webinars; and health and wellness training. The consultant manages a caseload and completes timely case documentation in accordance with qualitative and quantitative performance expectations. The role also provides information and referrals to appropriate levels of care and community resources.

The consultant contributes to activities that improve SBU or client performance, excellence, and culture; identifies operational challenges and inefficiencies and recommends continuous improvement plans; and communicates issues clearly and persuasively. The role requires effective working relationships across organizational lines, support of team members and team activities, continued professional development, and adherence to contract requirements, operating procedures, and company policies. Other duties may be assigned.

Requirements

• At least 5 years of clinical experience after receiving a graduate degree.
• Clinical training that includes chemical dependency, mental health, and brief therapy.
• Understanding of workplace issues, business operations, and employee-employer relationships.
• Ability to acquire an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
• Ability to provide accurate client assessments, including assessment of risk, substance abuse and dependency, and job performance issues, and to refer clients to an appropriate level of care.
• Competence in crisis intervention.
• Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to interact effectively at all levels within the company and with external customers.
• Ability to adjust to new situations and changing priorities.
• Comfort with ambiguity and stress while handling a variety of assignments.
• Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.
• Required master's degree in Behavioral Health.
• Current independent behavioral health clinician licensure meeting state, Commonwealth, or customer-specific requirements; listed licenses include LCSW-C, LCSW, LMHC, LPCC, and LPC.

Nice To Haves

• CEAP (Certified Employee Assistance Professional) certification.

Responsibilities

• Provide assessment, consultation, education, and triage services to organizations and employees.
• Use knowledge of federal regulations to support appropriate handling of employee concerns and problems.
• Consult with employees and organizations about personal, workplace, and management issues.
• Provide clinical expertise to help restore employees with diminished performance to healthy functioning.
• Conduct critical incident response, EAP assessments, short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
• Manage a caseload and complete timely case documentation in accordance with performance expectations.
• Provide information and referrals to appropriate levels of care and community resources.
• Participate in activities that support SBU or client performance, excellence, and culture.
• Identify operational challenges or inefficiencies and recommend continuous improvement plans.
• Present issues clearly and persuasively, verbally and in writing.
• Build effective working relationships with peers across organizational lines and support team members and activities, including trainings.
• Maintain and develop skills and techniques to better serve members and support business and operational goals.
• Adhere to contract requirements, team standard operating procedures, and company policies.
• Perform other duties as assigned.

Benefits

• The position may be eligible for short-term incentives.
• Comprehensive benefits package, including health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior