EAP Counselor, Federal-Onsite/Hybrid - Los Angeles, CA

Military Spouse Corporate Career Network • Los Angeles, CA

4d • Onsite

About The Position

The EAP Counselor provides assessment, consultation, education, triage, and short-term counseling to organizations and their employees. The role uses knowledge of federal regulations to help organizations handle employee concerns and workplace issues appropriately, and applies clinical expertise to support employees whose performance has diminished. Services include employee and management consultation, critical incident response, EAP assessments and orientations, customer webinars, and health and wellness trainings. The counselor provides referrals to appropriate levels of care and community resources, manages a caseload, and completes timely case documentation to meet quality and performance expectations.

The counselor contributes to client and team performance and continuous improvement, communicates issues clearly and persuasively, builds effective working relationships, supports team activities and training, and maintains professional skills. The role also requires compliance with contract requirements, team procedures, and company policies. Additional duties may be assigned.

Requirements

• At least 5 years of clinical experience after receiving a graduate degree.
• Clinical training must include instruction on chemical dependency, mental health, and brief therapy.
• Understand workplace issues, how businesses function, and employee-employer relationships.
• Be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace requirements.
• Ability to provide accurate client assessments, including risk level, substance abuse and dependency, job performance issues, and appropriate referrals.
• Competence in crisis intervention.
• Knowledge and expertise in solution-focused brief therapy in an outpatient setting.
• Strong customer service skills.
• Excellent training and listening skills.
• Ability to interact effectively at all levels within the company and with external customers.
• Ability to adjust to new situations and changing priorities.
• Comfort handling ambiguity, stress, and a variety of assignments.
• Positive, achievement-oriented attitude and consistency in accomplishing expected objectives.
• Master's degree in Behavioral Health.
• Current licensure that meets state, commonwealth, or customer-specific requirements; must be an independently licensed behavioral health clinician. Listed licenses include LCSW-C, LCSW, LMHC, LPCC, and LPC.

Nice To Haves

• Certified Employee Assistance Professional (CEAP).

Responsibilities

• Provide assessment, consultation, education, and triage services to organizations and employees.
• Use knowledge of federal regulations to support organizations in handling employee concerns and problems appropriately.
• Consult with employees and organizations on workplace and work-related issues.
• Provide clinical expertise to help restore employees with diminished performance to healthy functioning.
• Provide employee and management consultation regarding personal problems and workplace or management concerns.
• Conduct critical incident response, EAP assessment and short-term counseling, EAP orientations, customer webinars, and health and wellness trainings.
• Manage a caseload and complete timely case documentation to meet quality and performance expectations.
• Provide information and referrals to appropriate levels of care and community resources.
• Participate in activities that improve business unit or client performance, excellence, and culture.
• Identify operational challenges or inefficiencies and recommend continuous improvement plans.
• Present issues clearly and persuasively, verbally and in writing.
• Develop effective working relationships across organizational lines and support team members and team activities, including training.
• Maintain and develop skills and techniques to better serve members and support business and operational goals.
• Adhere to contract requirements, team standard operating procedures, and company policies.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• Health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.
• May be eligible for short-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior