Onsite EAP Counselor - Jacksonville, FL
About The Position
Optum is seeking an Onsite EAP Counselor to join its Optum Behavioral Care team in Jacksonville, Florida. This professional role provides onsite services to a dedicated customer or customers across the organization’s book of business. Services include assessment and referral, management consultations, training, and critical incident response. The counselor may also consult with HR, program managers, and supervisors on workplace and organizational issues. This is a full-time, 40-hour-per-week position, Monday through Friday. It is non-exempt and paid hourly. The role requires onsite work as needed and includes documenting member contacts and cases in the appropriate clinical case management systems while following ethical, regulatory, privacy, licensing, and confidentiality requirements. The hourly pay range is $29.00 to $52.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- Master’s or doctoral degree in a recognized behavioral health discipline.
- Current, unrestricted license at the independent practice level.
- At least 3 years of experience in a behavioral health setting.
- Ability to work onsite as needed.
Nice To Haves
- CEAP.
- EAP experience.
- Experience in managed care or private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues.
- Training in EAP, workplace, and organizational dynamics.
- Proficiency with all MS Office applications.
- Strong written and verbal communication skills.
- Strong interpersonal skills and ability to work effectively with different levels of management and personnel.
- Strong organizational skills and ability to manage stressful situations and multiple competing priorities.
Responsibilities
- Conduct solution-focused consultations to help clients define goals, plan actions, and gain insight.
- Assess clients and refer them to appropriate programs and services, including Worklife, behavioral health, substance abuse or chemical dependency, and community-based resources.
- Assist with referrals for members who need ongoing or additional counseling services.
- Provide limited aftercare monitoring, including following up with employees or providers to support employee safety and continuation of treatment.
- Provide manager consultations on work-related issues, including performance management, workplace trauma, organizational change, individual employee crisis intervention, coaching, and Worklife issues.
- Provide crisis intervention and management support in response to critical incidents.
- Conduct onsite training for managers and employees, such as wellness seminars, health fairs, and Lunch & Learns.
- Participate in monthly one-on-ones, team meetings, and other customer meetings as required.
- Use a UHG computer to accurately and thoroughly document member contacts and cases in the appropriate clinical case management systems within departmental time frames.
- Follow internal ethical and regulatory privacy policies, including HIPAA; maintain confidentiality and protect members’ private health information; and follow state and federal licensing practices.
- Complete other projects as assigned by the manager.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
