Onsite Concierge - Part-Time (SAZ11326)
About The Position
RealManage is seeking a part-time Onsite Concierge for Third Avenue Lofts in Phoenix, Arizona. The concierge supports residents, guests, vendors, and colleagues by providing a professional welcome, responding to telephone calls, and helping maintain coverage in the management office. The role requires a strong focus on guest service, teamwork, and responding calmly and courteously to guest needs in a fast-paced environment. Work duties may evolve based on Board direction and community needs, and reasonable accommodations may be made for qualified individuals to perform essential functions.
Requirements
- High school diploma or GED.
- Previous customer-related experience.
- Professional presentation.
- Outstanding guest-service skills and sophisticated verbal and written communication skills.
- Highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively with colleagues as part of a team.
- Ability to focus attention on guest needs while remaining calm and courteous.
- Ability to stand and walk for extended periods throughout the workday.
- Ability to climb stairs or ladders and frequently bend, stoop, kneel, crouch, or reach.
- Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier objects with assistance.
- Manual dexterity to operate tools, equipment, and machinery safely.
- Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
- Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
- Ability to work in varying environmental conditions, including heat, cold, dust, noise, and outdoors.
- Ability to wear and use appropriate personal protective equipment.
- Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Nice To Haves
- Previous concierge experience.
Responsibilities
- Answer telephones and meet and greet incoming residents, guests, and vendors.
- Assist other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service.
- Develop and maintain positive working relationships with others, support team goals, and listen and respond appropriately to other employees’ concerns.
- Comply with quality assurance expectations and standards.
- Perform other work-related tasks as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), with eligibility requiring enrollment in the specified high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
