Onsite Community Association Manager

Associa•Oak Island, NC

1d•Onsite

About The Position

The Onsite Community Association Manager serves as the primary point of contact for homeowners and residents in a residential community in Oak Island, North Carolina. The role handles the Association’s day-to-day administration and customer service, supports a positive resident experience, and helps maintain compliance with governing documents. The Manager works with homeowners, Board members, vendors, staff, and management. The position provides timely communication, manages architectural review processes, supports compliance efforts, maintains community records, and assists with resident engagement initiatives. It requires strong communication, attention to detail, professionalism, and a commitment to customer service. The schedule is Monday to Friday, 8 a.m. to 5 p.m., with on-call duties as needed. The role includes homeowner relations, ARC application administration, community communications, resident engagement, and administrative and office support.

Requirements

High school diploma or equivalent.
Experience in customer service, administrative support, hospitality, property management, or a related field.
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
Strong verbal and written communication skills.
Ability to handle sensitive information professionally and discreetly.
Exceptional organizational skills and ability to prioritize multiple tasks and deadlines.
Basic technical aptitude and comfort learning community management software and online platforms.

Nice To Haves

Associate's or bachelor's degree.
Prior homeowners association (HOA), condominium, property management, or community management experience.
Experience with resident databases, websites, or content management systems.
Knowledge of architectural review processes, covenant enforcement, and community association operations.

Responsibilities

Build positive, professional relationships with homeowners, residents, Board members, and staff.
Serve as the primary contact for homeowner inquiries by phone, email, and in person, responding accurately and professionally within established service standards.
Research and resolve homeowner account and community concerns while maintaining confidentiality.
Identify resident needs, offer solutions, and keep leadership informed of significant issues.
Receive and process Architectural Review Committee (ARC) applications and supporting documentation.
Follow up with homeowners about incomplete ARC submissions and application requirements.
Communicate ARC decisions clearly and promptly.
Monitor community compliance and issue violation notices according to governing documents and Association policies.
Maintain accurate records of ARC applications, approvals, and compliance matters.
Develop and distribute communications about Association meetings, community events, and special initiatives.
Coordinate newsletter content and gather information about upcoming programs, meetings, and activities.
Maintain community websites, digital platforms, and resident communication portals.
Keep community bulletin boards, flyers, and informational materials current and accurate.
Assist in developing communication strategies that encourage resident participation and engagement.
Maintain resident records and update Association databases with accurate homeowner information.
Electronically file and organize Association documents in accordance with company and community standards.
Support community operations through recordkeeping and administrative coordination.
Provide backup front desk support, including visitor assistance and telephone coverage, when needed.
Perform additional duties and special projects as assigned.