Onsite Community Association Manager

Associa•Las Vegas, NV

2d•Onsite

About The Position

Associa Nevada South is seeking an onsite large-scale Community Association Manager in Las Vegas, Nevada. The manager works closely with the community’s board of directors, homeowners, and staff to carry out community initiatives and oversee association management. The position calls for a hospitality-oriented approach to customer service, financial acumen, and the ability to manage multiple projects. The role supervises the association’s operations and administration in accordance with its management agreement and policies. It serves as a primary liaison to the board and homeowners, supports committees, monitors financial and collections processes, coordinates vendors and staff, and oversees the maintenance and inspection of community facilities and common areas. The manager also maintains association records and data, prepares board materials, supports architectural review, and handles other assigned duties. The work takes place in a typical office environment and involves frequent social interaction.

Requirements

A Community Association Manager license issued by the Nevada Real Estate Division is required.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of association boards and Community Association Managers, and how those roles interface with homeowner requests.
Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict-resolution techniques.
Professional customer-service skills.
Ability to maintain confidentiality and discretion.
Self-motivation, proactivity, attention to detail, and ability to work as part of a team.
Time-management, prioritization, and deadline-management skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with multiple stakeholders, including assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise association operations and administration in accordance with the management agreement and association policies and procedures.
Act as, or oversee, the primary liaison with the association’s board of directors and homeowners.
Perform or direct administrative and management duties requested by the board and in accordance with the management agreement.
Attend committee meetings and help committees develop goals and recommendations for board review.
Ensure effective development and use of community management tools, including calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the board.
Provide or oversee recommendations to the board and committees regarding major capital expenditures needed to maintain the community’s appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as required by the management agreement and attend community events as needed.
Prepare board packages within established time frames.
Ensure the board is aware of legal actions involving the association.
Maintain unit and contract files related to association operations.
Assist the board or architectural review board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee and manage Associa staff as provided for by the contract.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.