Onsite Community Association Manager

Associa•Las Vegas, NV

2d•Onsite

About The Position

Associa Nevada South is hiring an onsite Community Association Manager for a large-scale community in Las Vegas, Nevada. The manager works closely with the community’s board of directors, homeowners, and staff to carry out community initiatives and oversee association management. The role calls for a hospitality-oriented approach to customer service, financial acumen, and the ability to manage multiple projects. The manager supervises the association’s operations and administration in accordance with its management agreement, policies, and procedures. Responsibilities include serving as a liaison to the board and homeowners, supporting committees, overseeing financial and administrative processes, coordinating vendors and staff, and arranging inspections and follow-up work. The position also involves maintaining association records and resident information, preparing board materials, and attending board meetings and community events as needed. The work is based in a typical office environment and involves frequent social interaction. A Nevada Real Estate Division Community Association Manager license is required; a bachelor’s degree is preferred.

Requirements

Community Association Manager license issued by the Nevada Real Estate Division.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict-resolution techniques and professional customer service skills.
Ability to maintain confidentiality and discretion.
Self-motivation, proactivity, attention to detail, and ability to work as part of a team.
Time-management, prioritization, and deadline-management skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with multiple stakeholders, including assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and in accordance with the management agreement.
Attend committee meetings and assist committees in developing goals and recommendations for Board review.
Ensure Associa community management tools are developed and used effectively, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and FY operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Board and committees regarding major capital expenditures needed to maintain the community’s appearance and operation.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend Board meetings as required by the management agreement and community events as needed.
Prepare Board packages within established time frames.
Ensure the Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to Association operations.
Assist the Board of Directors or ARB with the architectural review process and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Oversee the accounts payable process in accordance with Associa home-office processes and procedures.
Perform other duties as assigned.