Onsite Community Association Manager
About The Position
Associa is seeking a dedicated, customer-focused Onsite Community Association Manager to serve as the primary point of contact for homeowners and residents in a residential community in Oak Island, North Carolina. The role handles the Association’s day-to-day administration and customer service, supports positive resident experiences, and helps ensure compliance with Association governing documents. The Manager works with homeowners, Board members, vendors, and management, providing timely communication, administering architectural reviews and compliance efforts, maintaining community records, and supporting resident engagement. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with on-call duties as needed.
Requirements
- High school diploma or equivalent.
- Experience in customer service, administrative support, hospitality, property management, or a related field.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
- Strong verbal and written communication skills.
- Ability to handle sensitive information professionally and discreetly.
- Exceptional organizational skills and ability to prioritize multiple tasks and deadlines.
- Basic technical aptitude and comfort learning community management software and online platforms.
Nice To Haves
- Associate's or Bachelor's degree.
- Prior HOA, condominium, property management, or community management experience.
- Experience with resident databases, websites, or content management systems.
- Knowledge of architectural review processes, covenant enforcement, and community association operations.
Responsibilities
- Build positive, professional relationships with homeowners, residents, Board members, and staff.
- Respond to homeowner inquiries by phone, email, and in person, following established service standards.
- Research and resolve homeowner account and community concerns while maintaining confidentiality; identify resident needs and keep leadership informed of significant issues.
- Receive and process Architectural Review Committee applications and supporting documents; communicate application requirements and decisions to homeowners.
- Monitor community compliance and issue violation notices in accordance with governing documents and Association policies.
- Maintain records of architectural review applications, approvals, and compliance matters.
- Develop and distribute communications about Association meetings, community events, and special initiatives; coordinate newsletter content.
- Maintain community websites, digital platforms, resident communication portals, bulletin boards, flyers, and other informational materials.
- Assist with communication strategies that encourage resident participation and engagement.
- Maintain resident records and update Association databases; electronically file and organize Association documents.
- Support community operations through recordkeeping and administrative coordination.
- Provide backup front desk support, including visitor assistance and telephone coverage when needed.
- Perform additional duties and special projects as assigned.
Benefits
- Competitive compensation and benefits package
- Career growth opportunities
- Professional development and training programs
- Collaborative and supportive team environment
- Opportunity to make a positive impact within a vibrant coastal community
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
