Onsite Account Representative

Fastenal•Columbus, MS

2d•Onsite

About The Position

As a full-time Onsite Account Representative, you will be responsible for all aspects of the customer relationship and work with the customer's upper management to support business success and compliance with national or local service agreements. The role is based at an in-plant store in Columbus, Mississippi. A flexible schedule may be available after onboarding and training are completed and performance goals are met. Fastenal is a distributor of industrial and construction supplies with more than 3,000 servicing locations. The company describes an entrepreneurial culture that encourages employees to run their own business, build success, and develop into company leaders. It emphasizes training, promotion from within, and career opportunities.

Requirements

Be at least 18 years old.
Have a current, valid driver's license issued in the country where the job is located, including successful completion of any applicable graduated license program, and meet driving record requirements to use a company vehicle as needed.
Possess a degree in Business or Marketing, or equivalent industry experience and knowledge of the local market.
Be proficient in Microsoft Office Suite.
Have excellent written and oral communication skills.
Demonstrate strong math aptitude, attention to detail, and a sense of urgency.
Demonstrate strong organization, planning, and prioritizing abilities.
Exhibit strong problem-solving, deductive reasoning, and decision-making skills.
Be highly motivated, self-directed, and customer-service oriented.
Demonstrate the company's core values of ambition, innovation, integrity, and teamwork.
Be able to learn and perform multiple tasks in a fast-paced environment.
Be able to work independently as well as in a team environment.
Be able to lift, slide, carry, and lower packages typically weighing 25–50 pounds and sometimes up to 75 pounds.
Pass the required drug screen, applicable in the United States, Puerto Rico, and Guam only.

Nice To Haves

Experience and success in strategic/key account or national account sales.
Prior vending and implementation experience.
Knowledge and experience using Timeline software.
Prior process mapping and DMAIC experience.
Experience speaking and presenting to groups of people.

Responsibilities

Work directly with multiple customer contacts and build relationships with upper management.
Receive products; inspect them for quality control; stage, scan, and pack them; and make deliveries.
Purchase products, provide quotes, source products, and manage inventory.
Develop and execute a sales plan to reach and exceed business goals.
Communicate business statistics and progress toward goals.
Develop continuous improvement programs.
Demonstrate and maintain cost savings programs.
Create a unique environment of program offerings.
Handle the customer's day-to-day needs.