Online Sales Manager

Taylor Morrison•WA - Remote, WA

22d•$25 - $35

About The Position

The Online Sales Manager uses online and website tools to provide customers with a first-rate experience and represent Taylor Morrison professionally in spoken and written communications. The role focuses on incoming phone and online leads, identifying the best community for each customer based on lifestyle, needs, and budget, and scheduling appointments intended to convert into sales. As an extension of the onsite sales team, the Online Sales Manager has a monthly sales contribution commitment and prioritizes lead sources according to return on time investment. The position requires prompt lead response and may involve using Online Sales Specialists and/or Associates to improve responsiveness and customer experience. The manager also provides feedback to division and marketing teams about lead quality and marketing initiatives. This non-exempt role requires maintaining time records and is eligible for overtime pay. The position includes weekday and weekend availability, and biannual travel may be required. The description calls for reporting to a division, corporate office, or community daily and adhering to a schedule. A private, quiet workspace and high-speed internet with a suitable workstation are also listed among the qualifications.

Requirements

Active real estate license.
Weekday and weekend availability.
Customer-service orientation and personable manner.
Demonstrated email, text, video-message, and phone communication skills.
Experience with a sales contact management database.
Strong organizational, planning, and management skills.
Ability to maintain focus in an unstructured environment without daily supervision.
Private workspace free from noise and distraction.
High-speed internet and a suitable workstation to support required computer equipment.
Ability to balance multiple tasks and manage time.
Ability to learn and follow a proven sales process.
Persistence and consistency.
Proficiency in Microsoft Office applications.
Ability to remain stationary for up to 50% of the time.
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Nice To Haves

At least 3 years of onsite and/or online selling experience is encouraged.

Responsibilities

Take ownership of leads from incoming calls, new community openings, the Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites, ensuring an elevated customer experience.
Manage incoming call leads with urgency and speed.
Meet or exceed the monthly sales contribution commitment.
Qualify leads using Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
Determine customers’ motivation, timeframe, and ability, and document the information in Salesforce.
Consistently follow up with leads to set appointments with a Community Sales Manager (CSM).
Schedule onsite appointments, communicate expectations, and complete the Online to Onsite handoff.
Maintain comprehensive knowledge of products, community information, and available inventory for the communities served.
Maintain an understanding of mortgage lending basics.
Use Salesforce to enter and manage accurate, timely customer information.
Conduct outbound prospecting with new and existing leads.
Build and maintain relationships with Division Sales, Marketing, and Leadership Teams.
Attend in-person sales rallies, division events, and Online Sales conferences; biannual travel may be required.
Present online sales statistics and accomplishments to leadership, marketing, and sales.
Maintain and submit weekly and monthly reports.
Perform other duties as assigned.
Report to a Division, Corporate Office, or Community daily and adhere to the schedule.
Access, input, and retrieve information from a computer and/or electronic device.
Have face-to-face conversations with customers, coworkers, and higher-level managers.
Sit or stand for long periods and move around the work environment as needed.
Operate a motor vehicle if applicable.
Comply with company policies and procedures.