Aisles Online Manager

Hy-Vee, Inc.•Oregon, OR

1d•Onsite

About The Position

The Aisles Online Manager oversees the planning, staffing, and daily operations of a store’s online shopping fulfillment process. The role ensures orders are picked, packed, and delivered promptly and to a high standard, leads and develops department employees, resolves customer service issues, and identifies ways to improve the customer experience. The position operates in a fast-paced, deadline-driven retail environment and includes responsibility for food safety, employee coordination, and day-to-day customer support.

Requirements

Must be at least 18 years old.
Strong computer and internet skills.
Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
Clear, professional verbal and written communication skills with customers, team members, and vendors.
Ability to identify problems and develop timely, practical solutions.
Confidence using computer systems, including word processing, spreadsheets, email, and job-specific programs.
Strong organization and ability to manage multiple priorities and projects simultaneously.
Ability to handle confidential sales reports, pricing, profit and loss data, and operational information discreetly.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Where applicable, ability to safely use sharp knives and blades, work around heat and burn hazards, and operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Deliver outstanding customer service, greet customers, address their needs, and take necessary steps to resolve service issues.
Oversee the order fulfillment process from start to finish and monitor incoming online orders to support prompt, on-time fulfillment.
Recruit, train, schedule, and develop department employees.
Educate employees about new policies, procedures, and best practices.
Ensure food safety guidelines are followed and products are kept at proper temperatures during fulfillment.
Instruct, assign, and review the work of others; coordinate activities and address employee concerns.
Recommend employee discipline.
Answer phones and emails promptly and provide helpful customer service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.