Aisles Online Manager
About The Position
The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment process. The role ensures orders are picked, packed, and delivered on time and to a high standard, leads and develops department employees, resolves customer service issues, and works to improve the customer experience. The position requires a strong organizer and leader who can support a customer-focused team in a fast-paced, deadline-driven retail environment. The manager also maintains food safety and product-temperature standards, follows company policies and guidelines, and assists with other tasks or special projects as needed.
Requirements
- Commitment to Hy-Vee’s mission and passion for delivering an outstanding customer and team experience.
- Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
- Clear and professional verbal and written communication with customers, team members, and vendors.
- Ability to identify problems and develop practical, timely solutions.
- Strong computer and internet skills, including confidence using word processing, spreadsheet, email, and job-specific programs.
- Strong organization skills and ability to manage multiple priorities and projects simultaneously.
- Ability to handle confidential sales reports, pricing, profit and loss data, and operational information discreetly.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Deliver outstanding customer service, greet customers, address their needs, and resolve service issues.
- Oversee the order fulfillment process and monitor incoming online orders to ensure prompt, on-time fulfillment.
- Recruit, train, schedule, and develop department employees.
- Educate employees about new policies, procedures, and best practices.
- Ensure food safety guidelines are followed and products remain at proper temperatures during fulfillment.
- Instruct, assign, and review others’ work; coordinate activities and address employee concerns.
- Recommend employee discipline.
- Answer customer phone calls and emails promptly and provide helpful service.
- Follow the company dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
