Aisles Online Manager
About The Position
The Aisles Online Manager oversees the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time and to high standards. The role leads and develops department employees, resolves customer service issues, and identifies ways to improve the customer experience. The manager monitors incoming orders, coordinates fulfillment, and ensures food safety guidelines are followed and products are maintained at proper temperatures. The position is accountable to and reports to the Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Direct reports are department employees. The role is primarily performed in a retail store setting and involves deadline pressure, multiple projects, and potential exposure to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.
Requirements
- Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer and team experience.
- Ability to lead, motivate, and develop a team in a fast-paced, deadline-driven environment.
- Clear and professional verbal and written communication with customers, team members, and vendors.
- Ability to identify problems and develop practical, timely solutions.
- Confidence navigating computer systems, including word processing, spreadsheets, email applications, and job-specific programs.
- Strong organization and ability to manage multiple priorities and projects simultaneously.
- Ability to handle confidential information, including sales reports, pricing, profit and loss data, and operational information, with discretion.
- Strong computer and internet skills.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Deliver outstanding customer service, greet customers warmly, address their needs, and resolve service issues.
- Oversee the order fulfillment process from start to finish and monitor incoming online orders to ensure prompt, on-time fulfillment.
- Recruit, train, schedule, and develop department employees.
- Provide employees with ongoing education about policies, procedures, and best practices.
- Ensure food safety guidelines are followed and products are kept at proper temperatures throughout fulfillment.
- Instruct, assign, and review the work of others; coordinate activities and address employee concerns.
- Recommend employee discipline when appropriate.
- Answer customer phone calls and emails promptly and provide friendly, helpful service.
- Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks or special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
