Online Pick-Up Clerk
About The Position
The Online Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk helps provide a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes receiving and staging orders, scanning and bagging items according to standards, communicating with customers about substitutions or exceptions, and processing orders through the point-of-sale system. The clerk maintains clean and organized staging areas and equipment, follows food-safety requirements and company procedures, reports discrepancies or equipment issues, performs opening and closing procedures, and may assist with training new e-Commerce team members.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Select and gather products for online orders efficiently while maintaining freshness and quality.
- Initiate and complete the selection process for customer orders.
- Assemble orders; process coupons and payments; and deliver and load orders into customers’ cars at pickup.
- Scan and bag orders while following bagging standards.
- Communicate substitutions or order exceptions to customers at pickup.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow applicable laws, food-safety procedures, and company guidelines.
- Receive orders from the Order Selector and store products in appropriate temperature zones.
- Read and follow directions in order notes.
- Communicate with customers by portable phone and respond professionally and promptly.
- Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
- Process orders through the point-of-sale system.
- Follow policies and procedures for selecting substitutions when items are out of stock.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and report repair needs to the store Pick-Up supervisor or other store management.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance when needed to resolve customer or business issues.
- Provide support and assistance through direct interaction with minors, people with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
