Online Grocery Pick-Up Clerk

The Kroger Co.•Friendswood, TX

14d

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, ensuring freshness and quality. The role includes assembling orders, scanning and bagging items according to standards, processing coupons and payments through the point-of-sale system, and delivering orders to customers’ cars at pickup. The clerk provides positive customer service, communicates with customers about substitutions or exceptions, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity when handling customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete the selection process for customers’ online orders.
Select products efficiently while ensuring item quality and freshness.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in order notes.
Scan and bag orders while following bagging standards.
Assemble orders and process coupons, payments, and transactions through the point-of-sale system.
Communicate substitutions or order exceptions to customers at pickup and follow procedures for substitutions when items are out of stock.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow applicable laws, food-safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist with training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.