Online Grocery Pick-Up Clerk

The Kroger Co. • Marshfield, WI

14d • Onsite

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role includes assembling orders, scanning and bagging items, processing coupons and payments, communicating substitutions or order exceptions, and retrieving and loading orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience, follows food safety procedures and applicable laws, maintains staging areas and equipment, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The role also involves processing orders through the point-of-sale system, following opening and closing procedures, reporting discrepancies and equipment issues, meeting productivity standards, and assisting with training new e-Commerce team members. Clerks may support minors, individuals with special needs, and older adults, and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills, including counting, addition, and subtraction.
• Excellent oral and written communication skills.
• Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

• Experience as a personal shopper.
• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves.
• Cashier experience.

Responsibilities

• Select and gather products for customers’ online orders efficiently, with attention to freshness and quality.
• Initiate and complete the selection process for customers’ online orders.
• Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or order exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
• Read and follow directions in order notes.
• Ensure the quality and freshness of selected items.
• Communicate with customers by portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
• Process orders through the point-of-sale system.
• Follow policies and procedures for selecting appropriate substitutions when items are out of stock.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item-location discrepancies, as well as invalid temperature types, to the store e-Commerce supervisor.
• Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed