Online Grocery Pick-Up Clerk

Kroger•Lawrenceburg, KY

12d•Onsite

About The Position

The Online Grocery Pick-Up Clerk, also described as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role involves assembling orders, processing coupons and payments, and delivering and loading orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with the e-Commerce team to communicate substitutions or order exceptions, maintain accurate and properly staged orders, and meet productivity and customer-service expectations. The clerk follows applicable food-safety procedures, laws, company guidelines, and order instructions, and assists with opening and closing procedures and training new team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders, ensuring efficiency, freshness, and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector and store products in optimal temperature zones.
Read and follow directions in order notes.
Communicate with customers via portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify order accuracy, and load it into the customer’s car.
Process orders through the point-of-sale system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.