Online Grocery Pick-Up Clerk
About The Position
Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup. Provide positive customer service that encourages customers to return to online shopping, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves following food-safety procedures and company guidelines, maintaining organized staging areas and equipment, and meeting productivity standards.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Select and gather products for customers’ online orders, ensuring freshness and quality.
- Initiate and complete the selection process for online orders.
- Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
- Scan and bag orders while following bagging standards.
- Communicate order substitutions or exceptions to customers at pickup.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow applicable local, state, and federal laws, food-safety procedures, and company guidelines.
- Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
- Read and follow directions in order notes.
- Communicate with customers by portable phone and respond professionally and promptly.
- Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
- Process orders through the point-of-sale system.
- Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the store Pick-Up supervisor or other store management of items needing repair.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
