Online Grocery Pick-Up Clerk

Kroger•Riverside, CA

12d•Onsite

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, ensuring freshness and quality. The role includes assembling orders, processing coupons and payments, communicating substitutions or exceptions, and retrieving and loading completed orders into customers’ cars. The clerk provides a positive customer service experience, follows food safety procedures and company guidelines, maintains staging areas and equipment, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete selection of products for customers’ online orders.
Select products efficiently while ensuring freshness, quality, and order accuracy.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in order notes.
Scan and bag orders while following bagging standards.
Assemble orders and process coupons and payments through the point-of-sale system.
Communicate substitutions or order exceptions to customers at pick-up.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from staging locations and load them into customers’ cars.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.