Online Grocery Pick-Up Clerk

The Kroger Co.•Westminster, CO

18h•$18 - $25

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with careful attention to freshness and quality. The role includes assembling orders, processing coupons and payments, and delivering and loading orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position also involves scanning and bagging orders while following bagging standards, communicating substitutions or order exceptions, storing products in appropriate temperature zones, and maintaining accurate, clean, and organized staging areas and equipment. The clerk follows food-safety procedures, applicable laws, company guidelines, and directions in order notes; responds professionally to customers via a portable phone; and reports discrepancies or equipment issues to store management. The role may include completing opening and closing procedures and assisting with training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for customers’ online orders.
Assemble online orders, process coupons and payments, and deliver and load orders into customers’ cars.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in the order note section.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve orders from staging locations, confirm accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies, invalid temperature types, and equipment needing repair to the appropriate supervisor or store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.