Online Grocery Pick-Up Clerk
About The Position
Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role works as an In-Store Grocery Shopper on the e-Commerce team and includes following food-safety procedures, company guidelines, and applicable laws.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Must be able to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Initiate and complete product selection for customers’ online orders, following order notes and ensuring item quality and freshness.
- Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
- Scan and bag orders while following bagging standards; assemble orders and process coupons, payments, and transactions through the POS system.
- Communicate substitutions or order exceptions to customers at pickup and follow policies for choosing appropriate substitutions when items are out of stock.
- Communicate with customers by portable phone and respond professionally and promptly.
- Retrieve orders from staging locations, verify accuracy, and deliver and load them into customers’ cars.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness, and provide a positive pickup experience.
- Follow local, state, and federal laws, food-safety procedures, and company guidelines.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the store Pick-Up supervisor or other store management of items needing repair.
- Perform required opening and closing procedures.
- Assist in training new e-Commerce team members and meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve customer or business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
