Online Grocery Pick-Up Clerk

Kroger•Newnan, GA

8d•Onsite

About The Position

Select and gather products for customers’ online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer-service experience and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes initiating and completing online order selection; receiving orders from Order Selectors and storing products in appropriate temperature zones; scanning and bagging orders according to standards; communicating substitutions and exceptions; processing orders through the point-of-sale system; and retrieving accurate orders from staging locations for pickup. The clerk also maintains staging areas and equipment, follows food-safety procedures and applicable laws, performs opening and closing procedures, meets productivity standards, and assists with training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently, paying attention to freshness and quality.
Initiate and complete the selection process for online orders.
Receive orders from Order Selectors according to guidelines and store products in optimal temperature zones.
Read and follow directions in order notes.
Scan and bag orders while following bagging standards.
Assemble orders, process coupons and payments, and process orders through the point-of-sale system.
Communicate substitutions or order exceptions to customers at pickup and follow procedures for out-of-stock substitutions.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.