Online Grocery Pick-Up Clerk

Kroger•Omaha, NE

7d•Onsite

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role includes assembling orders, processing coupons and payments, communicating substitutions or order exceptions, and delivering orders to customers’ cars at pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with the e-Commerce team to meet customer expectations for ease of shopping, variety, freshness, and cleanliness. It requires following food-safety procedures, applicable laws, company guidelines, and established standards for handling and staging orders. The clerk also maintains staging areas and equipment, follows opening and closing procedures, supports training new team members, and meets productivity standards.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders, ensuring efficiency, freshness, quality, and accuracy.
Initiate and complete the order-selection process.
Assemble orders, process coupons and payments through the point-of-sale system, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions and order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify order accuracy, and load orders into customers’ cars.
Follow policies and procedures to select appropriate substitutions when items are out of stock.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items requiring repair to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.