Online Pick-Up Clerk

Kroger•Orange, CA

12d

About The Position

The Online Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with careful attention to freshness and quality. The role includes assembling orders, processing coupons and payments, scanning and bagging items according to standards, communicating substitutions or exceptions, and delivering orders to customers’ cars at pickup. The clerk helps provide a positive online-shopping experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position follows food-safety procedures, applicable laws, and company guidelines; maintains order accuracy and organized staging areas; and supports store operations by reporting discrepancies and equipment issues, completing opening and closing procedures, and assisting with training new e-Commerce team members.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in order notes.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale system.
Apply policies and procedures to select appropriate substitutions when items are out of stock.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.