Online Pick-Up Clerk

Kroger•Costa Mesa, CA

13d•Onsite

About The Position

The Online Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role includes assembling orders, processing coupons and payments, and delivering and loading orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position works as part of the in-store grocery shopping and e-commerce team. It involves handling orders from selection through pickup, communicating with customers about order issues, following food-safety and company procedures, maintaining staging areas and equipment, and supporting team operations.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for customers’ online orders efficiently while ensuring freshness and quality.
Initiate and complete the selection process for online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup and communicate with customers by portable phone in a professional and timely manner.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow directions in order notes and ensure the quality and freshness of selected items.
Retrieve orders from staging locations, verify accuracy, and load them into customers’ cars.
Process orders through the point-of-sale system and follow policies for substitutions when items are out of stock.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members and meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.