Online Grocery Pick-Up Clerk

Kroger•Beaver, WV

14d•Onsite

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes working as an in-store grocery shopper and supporting the e-commerce pickup team.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete the selection process for customers’ online orders.
Select and gather products efficiently while ensuring freshness and quality.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Read and follow directions in order notes.
Scan and bag orders while following bagging standards.
Assemble orders, process coupons and payments through the point-of-sale system, and communicate substitutions or exceptions to customers at pickup.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies, as well as invalid temperature types, to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store Pick-Up supervisor or other store management.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.