Online Grocery Pick-Up Clerk
About The Position
The Online Grocery Pick-Up Clerk, working as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders efficiently while ensuring freshness and quality. The role assembles and processes orders, handles coupons and payment, and delivers and loads orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves working cooperatively in a fast-paced, sometimes stressful environment; following directions and seeking assistance as needed; managing conflict reasonably and cooperatively; and handling customer and business information honestly and with integrity. The clerk also provides direct support and assistance to minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.
Requirements
- Ability to work without supervision.
- Ability to read shelf tags.
- Basic math skills, including counting, addition, and subtraction.
- Excellent oral and written communication skills.
- Ability to perform the essential job functions with or without reasonable accommodation.
Nice To Haves
- Experience as a personal shopper.
- Experience in a production-oriented or warehouse environment.
- Experience stocking shelves.
- Experience as a cashier.
Responsibilities
- Initiate and complete selection of products for customers’ online orders, using attention to freshness and quality.
- Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars at pickup.
- Scan and bag orders while following bagging standards.
- Communicate order substitutions or exceptions to customers at pickup.
- Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Follow applicable local, state, and federal laws, food safety procedures, and company guidelines.
- Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
- Read and follow directions in order notes.
- Communicate with customers using a portable phone and respond professionally and promptly.
- Retrieve each customer’s order from staging locations, verify accuracy, and load it into the customer’s car.
- Process orders through the point-of-sale (POS) system.
- Follow policies and procedures to select appropriate substitutions for out-of-stock items.
- Maintain the organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
- Inspect equipment and notify the store Pick-Up supervisor or other store management when repairs are needed.
- Perform required opening and closing procedures.
- Assist with training new e-Commerce team members.
- Meet or exceed productivity standards.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Handle customer and business information with honesty and integrity.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
