Online Order Fulfillment Specialist Part Time

BJ's Wholesale Club • North Canton, OH

1d • $16

About The Position

The Online Order Fulfillment Specialist performs general warehouse activities for BJ’s digital fulfillment initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role pulls merchandise from pick lists, verifies items and quantities with a handheld RF scanner, moves merchandise from the sales floor to a staging area, and securely packages orders according to standard operating procedures. The specialist works to meet order deadlines, service-level agreements, productivity expectations, and individual performance goals while following established processes and club policies.

The position also involves communicating inventory, equipment, expired-item, and replenishment issues; processing returns; maintaining a neat, clean, and organized OMNI/SFC work area; and handling damaged or spoiled goods appropriately. Team members are expected to provide friendly member service, contribute to a safe and inclusive environment, work collaboratively, and maintain regular, predictable attendance. Other duties may be assigned, including work in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate team members.
• Coordinate with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow established operational processes and SOPs for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Maintain club policies and procedures, including dress code standards.
• Deliver friendly, courteous service; address and escalate member concerns as appropriate.
• Maintain a safe, positive, clean, and organized environment for members and coworkers.
• Work collaboratively to meet club standards and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed