Online Order Fulfillment Ambassador Part Time

BJ's Wholesale Club • Chesterfield, MI

6d • Onsite

About The Position

The Online Order Fulfillment Ambassador performs warehouse and digital order fulfillment activities for BJ’s Wholesale Club. The role includes pulling merchandise from pick lists, using handheld RF scanners to select and verify orders, moving products from the sales floor to a staging area, and operating equipment. The position supports digital initiatives including BOPIC, Curbside, Express Pay, and Ship from Club, and follows established operating procedures, productivity standards, and service-level requirements.

The ambassador packages orders securely, helps keep the fulfillment area clean and organized, communicates inventory or equipment problems, and works with club teams to replenish merchandise. The role also handles damaged or spoiled products and processes returns in accordance with procedures. Team members are expected to provide friendly service, support a safe and inclusive environment, follow club policies, and maintain reliable attendance. Other duties or work in other departments may be assigned as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Meet OMNI productivity expectations for service-level agreements, performance metrics, and goals.
• Continuously lift objects up to 50 pounds; lifting or moving heavier or awkward objects over 50 pounds may be required with assistance.
• Be able to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use handheld RF scanner devices to pick and verify orders and update merchandise locations.
• Move merchandise from the sales floor to the staging area.
• Report inventory or equipment problems and communicate when listed products are expired or short-dated.
• Coordinate with the club team to replenish merchandise and, when possible, pull items from the reserve area to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, and performance metrics.
• Follow operational processes and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Package orders securely according to standard operating procedures.
• Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard and perform general housekeeping.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether they should be handled through DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards.
• Provide friendly member service, address concerns, and help maintain a safe, positive, and inclusive environment.
• Maintain regular, predictable, full attendance and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, sick, holiday, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed