Online Fulfillment Ambassador Part Time

BJ's Wholesale Club • Taylor, MI

8d

About The Position

The Online Fulfillment Ambassador performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves selecting merchandise from pick lists, verifying items with a handheld scanner, moving orders to a staging area, securely packaging them, and meeting productivity and service-level expectations. The ambassador also supports member service, follows club policies and standard operating procedures, maintains a clean and organized work area, and may perform duties in other departments as needed.

The position requires continuous movement and regular handling of merchandise, including lifting objects up to 50 pounds and sometimes moving heavier or awkward items with assistance. Work is generally in a comfortable environment but may involve moving machinery, loud equipment, temperature extremes when pulling refrigerated orders, and occasional exposure to approved cleaning agents.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously move about on hard surfaces and perform activities that may include bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Ability to continuously lift objects up to 50 pounds; may need to lift and move heavier or awkward objects with assistance.
• Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when pulling refrigerated orders and occasional exposure to company-approved cleaning agents.
• Maintain club policies and procedures, including proper dress code standards.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use handheld RF scanners to pick orders from the sales floor and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Coordinate with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders promptly and meet productivity requirements, deadlines, service-level agreements, and performance metrics.
• Follow operational efficiency processes and established standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Securely package orders in accordance with standard operating procedures.
• Keep the SFC area neat, clean, and organized, including removing trash and cardboard and maintaining storage bins.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them, including via DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards.
• Provide service excellence, address and de-escalate member concerns, and help maintain a safe and positive environment.
• Work collaboratively to meet daily GOLD Member and Club Standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, and full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed