Online Fulfillment Ambassador Part Time
About The Position
The Online Fulfillment Ambassador performs general warehouse activities for BJ’s digital fulfillment initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from a list with a handheld scanner, verifying merchandise and counts, moving orders from the sales floor to a staging area, and securely packaging orders according to standard procedures. The Ambassador helps meet order deadlines and productivity expectations while maintaining a clean, organized, and safe work area and following club policies, procedures, and service standards. The position requires frequent coordination with club teams and leadership to communicate inventory or equipment problems, identify expired or short-dated items, and arrange replenishment or reserve-area pulls when possible. It also includes processing returns, handling damaged or spoiled goods, performing housekeeping, and working in other departments as needed. Regular, predictable, full attendance is an essential function.
Requirements
- Regular, predictable, full attendance.
- Ability to meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.
- Previous order-pulling experience preferred.
- Big-box or wholesale retail experience preferred.
- Previous RF scanner experience preferred.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists using an RF handheld scanner and verify merchandise.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Complete orders promptly and meet productivity expectations, service-level agreements, performance metrics, and deadlines.
- Follow established operational processes and SOPs for BOPIC, Curbside, and Ship from Club.
- Communicate inventory and equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
- Maintain a neat, clean, organized, and safe OMNI/SFC work area, including cleaning and maintaining storage bins and removing trash and cardboard.
- Handle damaged goods and spoiled products according to standard operating procedures.
- Process returns to the club and determine whether to handle them through DDR or the Membership desk.
- Follow club policies, procedures, compliance requirements, and dress code standards.
- Provide friendly service, address or escalate member concerns, and contribute to a safe, inclusive, and positive member and team experience.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
