Online Order Fulfillment Ambassador Part Time

BJ's Wholesale Club • Middleburg Heights, OH

5d

About The Position

The Online Order Fulfillment Ambassador performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a pick list and handheld RF scanner, verifying items and quantities, moving orders to the staging area, and securely packaging orders according to standard procedures. Ambassadors help meet service-level agreements, productivity metrics, and deadlines while providing friendly service and supporting a safe, clean, and organized club environment.

Team members are expected to follow club policies, procedures, compliance requirements, and dress-code standards; work collaboratively; act with honesty and integrity; maintain a positive attitude; and address or escalate member concerns. The position may also include general housekeeping, processing returns, handling damaged or spoiled products, communicating inventory or equipment issues, and working in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects over 50 pounds may need to be lifted or moved with assistance.
• Ability to perform frequent physical activities such as bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Ability to work around moving machinery or loud equipment and, at times, encounter temperature extremes when pulling refrigerated orders.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pick merchandise from a pick list and use a handheld RF scanner to select and verify orders.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory and equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Meet order-picking deadlines, productivity requirements, service-level agreements, performance metrics, and goals.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Maintain a neat, clean, and organized Ship from Club area, including cleaning storage bins and removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Follow club policies, procedures, compliance requirements, and dress-code standards.
• Deliver friendly, timely service; address or escalate member concerns; and contribute to a safe, positive environment.
• Work collaboratively, take responsibility for individual performance, and work with club leadership when performance metrics are not met.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed