Online Fulfillment Ambassador Full Time

BJ's Wholesale Club • Lewis Center, OH

8d

About The Position

The Online Fulfillment Ambassador performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and quantities with a handheld RF scanner, moving orders to a staging area, and packaging orders according to standard operating procedures. The ambassador works to meet productivity expectations and service-level deadlines while supporting member service, club standards, and a safe, clean, and organized work environment. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to meet OMNI productivity expectations, including service-level agreements, performance metrics, and goals.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use a handheld RF scanner to pick orders and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational processes, productivity standards, and established procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Package orders securely according to standard operating procedures.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether to handle them through DDR or the Membership desk.
• Follow club policies and procedures, including dress code standards.
• Provide service excellence, address and de-escalate member concerns, and support a safe, positive experience for members and team members.
• Work collaboratively, maintain a friendly and positive attitude, and support GOLD Member and club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares available at a 15% discount subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed