Online Grocery Pick-Up Clerk

The Kroger Co. • Grand Junction, CO

4h • $17 - $24

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars at store pick-up. Provide positive customer service that encourages customers to return to online shopping, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role may include working as an In-Store Grocery Shopper and supporting the e-Commerce team.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills, including counting, addition, and subtraction.
• Excellent oral and written communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when needed.

Nice To Haves

• Experience as a personal shopper.
• Experience in a production-oriented or warehouse environment.
• Experience stocking shelves.
• Experience as a cashier.

Responsibilities

• Initiate and complete the selection process for customers’ online orders.
• Select and gather products efficiently while ensuring item freshness and quality.
• Assemble orders, process coupons and payment, and deliver and load orders into customers’ cars.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or order exceptions to customers at pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from the Order Selector according to guidelines and store products in optimal temperature zones.
• Read and follow directions in order notes.
• Communicate with customers using a portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
• Process orders through the point-of-sale system.
• Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify the Pick-Up supervisor or other store management when repairs are needed.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan and eligibility terms.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Employee Assistance Program counseling and confidential financial tools and coaching.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the associate’s career through the Continuing Education program.
• Training programs and career pathways.
• Paid time off such as vacation, sick leave, and parental leave.
• 401(k) plan and/or Taft-Hartley pension fund participation, subject to eligibility requirements.
• Group term life insurance, subject to applicable criteria and eligibility requirements.
• Potential bonus eligibility based on location criteria and annual store performance.
• Tuition assistance, college scholarships, and educational leave of absence, subject to applicable criteria and eligibility requirements.
• Internal training and development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed