Online Grocery Pick-Up Clerk

The Kroger Co.•Twin Falls, ID

About The Position

The Online Grocery Pick-Up Clerk, working as an In-Store Grocery Shopper, selects and gathers products for customers’ online orders while ensuring freshness, quality, and efficient service. The role includes assembling orders, processing coupons and payments, communicating about substitutions or order exceptions, and retrieving and loading completed orders into customers’ cars when they arrive for pickup. The clerk helps provide a positive customer experience that encourages customers to continue shopping online and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires following food-safety procedures, applicable laws, company guidelines, and order instructions. The clerk maintains staging areas and equipment, reports discrepancies and repair needs, performs opening and closing procedures, and may assist with training new e-Commerce team members. The role involves working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, and supporting customers including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Select and gather products for online orders efficiently, ensuring freshness and quality.
Initiate and complete the selection process for customers’ online orders.
Assemble orders, process coupons and payments, and deliver and load orders into customers’ cars at pickup.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup and follow company procedures for substitutions when items are out of stock.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Read and follow instructions in order notes.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve orders from all staging locations, verify accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale system.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management of needed repairs.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.