Online Grocery Pick-Up Clerk

The Kroger Co.•Woods Cross, UT

15h

About The Position

The Online Grocery Pick-Up Clerk selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. The role assembles orders, processes coupons and payments, and retrieves and loads orders into customers’ cars when they arrive for pickup. The clerk provides a positive customer service experience, communicates with customers about substitutions or order exceptions, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Basic math skills, including counting, addition, and subtraction.
Excellent oral and written communication skills.

Nice To Haves

Experience as a personal shopper.
Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Initiate and complete selection of products for customers’ online orders efficiently, following order notes and maintaining freshness and quality.
Receive orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Scan and bag orders while following bagging standards.
Assemble orders, process coupons and payments through the point-of-sale system, and communicate substitutions or exceptions to customers.
Retrieve orders from staging locations, verify accuracy, and deliver and load them into customers’ cars.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, company guidelines, and policies for substitutions when items are out of stock.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store Pick-Up supervisor or other store management of items needing repair.
Perform required opening and closing procedures.
Assist in training new e-Commerce team members and meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when necessary.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.