Oncology Concierge Technician

CareMed Specialty Pharmacy•Houston, TX

5d•Remote

About The Position

Join our Team of difference-makers at CareMed Specialty Pharmacy! Excellent opportunity to join our company and help with our expanding Specialty Pharmacy program! This is a full-time role with schedules between 8:30-5:00pm EST to 10:30-7:00pm CST. The position can work remotely. The Oncology Concierge Technician will assist pharmacists, technician leads, supervisors, and managers in daily workflow to dispense specialty prescription medications to patients or providers and other pharmacy related functions. They will ensure all assigned tasks are completed daily.

Requirements

High School Diploma or GED
licensed/registered Oncology Concierge Technician or as required by state law
1+ years pharmacy experience
Pharmacy or healthcare-related knowledge
knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication
basic math and analytical skills
Intermediate typing/keyboarding skills.
Registration with Board of Pharmacy as required by state law
Independent worker
good interpersonal skills
excellent verbal and written communications skills
ability to work independently
work efficiently to meet deadlines and be flexible
detail-oriented
great time-management skills

Nice To Haves

Certified Oncology Concierge Technician (PTCB)
specialty pharmacy experience
3+ years pharmacy experience
Specialty pharmacy experience
Certified Pharmacy Technician (PTCB)

Responsibilities

Practices first call resolution to help health care providers and patients with their pharmacy needs; answering questions and requests.
Phone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practices.
Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates etc.
Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations and compliance with professional practice and patient confidentiality laws.
Contributes to team effort by accomplishing related tasks as needed and other duties as assigned.
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.