Oncology Account Manager

Polaris Pharmacy Services • Fort Lauderdale, FL

7d • Remote

About The Position

The Oncology Account Manager supports oncology accounts by onboarding new practices, coordinating referral processing, and building strong virtual relationships with physicians, nurses, and office staff. The role partners with outside sales representatives and operations teams to help referrals move efficiently, maintain a consistent customer experience, and grow referral volume within existing accounts. The position is based in Ft. Lauderdale, Florida, and is listed as full time.

Requirements

• At least 2 years of experience working in oncology, such as in a practice, specialty pharmacy, or oncology-focused sales or support role.
• Working knowledge of prior authorization and referral processes, including common payer requirements and documentation.
• Familiarity with oncology medications, including oral and infused therapies.
• Strong communication and organizational skills, with the ability to manage multiple accounts and priorities.
• Ability to work independently in a remote setting and use CRM software, email, and virtual meeting tools.

Nice To Haves

• Prior experience as a pharmacy technician, especially in a specialty or oncology pharmacy setting.
• Inside sales or account management experience within oncology.
• Experience with Salesforce or a similar CRM platform.

Responsibilities

• Partner with outside sales representatives to launch new oncology practices and explain referral processes, documentation requirements, and points of contact.
• Work with oncology office staff to collect referral paperwork, including prescriptions, clinical notes, insurance information, and prior authorization documentation, and follow up on missing items.
• Coordinate with the operations team to resolve documentation gaps, flag referral delays, and update offices on referral status.
• Build working relationships with physicians, nurses, and office staff through regular phone, email, and video contact.
• Coordinate with field sales representatives across assigned states to share account insights, align priorities, and support a consistent customer experience.
• Accurately and promptly log account activity, communications, and referral updates in the CRM.
• Identify opportunities to increase referral volume within current accounts, address service issues, and share feedback with the sales team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed