Onboarding Coordinator

First Chair Destinations

9h•$25 - $27•Remote

About The Position

The Onboarding Coordinator coordinates, executes, and actively manages onboarding for a rotating portfolio of properties, from signed contract through publication on the company website and readiness to accept reservations. The role maintains the workflows, systems, pipelines, and priorities involved in preparing homes to go live, and serves as the primary caretaker of the homeowner experience throughout the transition into the company’s portfolio. The position works with homeowners, local and corporate staff, third-party vendors, and internal teams to coordinate the steps needed to bring properties online. It also supports process improvements by reviewing program performance, identifying bottlenecks, and implementing optimizations. The role is fully remote, but requires frequent travel within a specific market and visits to new homes to perform onboarding tasks.

Requirements

Exceptional organizational skills and attention to detail.
Self-motivated and self-sufficient, with confidence to seek guidance and direction when needed.
Solution-oriented approach and ability to identify paths to greater efficiency.
Flexibility and comfort working in an ever-changing environment.
Ability to communicate clearly and thoughtfully with people online and in person.
Frequent travel within a specific market; must have a reliable personal vehicle, a valid driver’s license, and auto liability insurance that adequately covers the vehicle for business use.
Solid computer skills, including experience with Google software and cloud computing programs.
Comfort using digital systems, applications, mobile apps, tablets, and software platforms.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
College education is strongly preferred.
Experience using CRM software, including Salesforce.

Responsibilities

Manage the onboarding process for a rotating portfolio of homes, from receipt of signed contracts through publication on the company website.
Collect information from homeowners and coordinate the steps required to bring each home online.
Coordinate cleaning, inspections, and photography for homes entering the portfolio.
Dispatch and communicate with third-party vendors providing services such as photography and housekeeping.
Submit accurate and timely permit applications to local jurisdictions, in person or online.
Analyze historical nightly rates in local markets.
Write accurate and complete property descriptions for listings.
Identify and resolve potential obstacles in the onboarding process.
Maintain accurate, up-to-date CRM notes for each onboarding step while meeting productivity goals.
Build and maintain relationships with corporate and local staff to support a seamless process for homeowners and internal stakeholders.
Customize communications, including local regulatory notices, prospective-client emails, team messages, and requests.
Work with internal teams, including Marketing and Sales Operations, to improve efficiency and support a high-conversion sales process.
Attend regular individual-team and cross-functional meetings.
Maintain general knowledge of company policies and procedures and keep up with changes.
Travel to new homes to conduct onboarding tasks such as inspections, staging, and photography.
Analyze program performance, identify bottlenecks, and implement process improvements.
Stay current with industry trends, best practices, and emerging technologies relevant to the function.
Contribute to a collaborative environment that promotes open communication, innovation, and employee engagement.
Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy.
Perform other duties as assigned.